TERMS OF SERVICE
All orders require a nonrefundable deposit, the remainder is due before delivery can be scheduled. No items will be delivered until the order total is paid in full. If you choose to cancel your order your deposit will not be refunded. All furniture is started on immediately after the deposit is paid, the deposit amount is non-refundable for any orders cancelled after the deposit has been made. All custom orders are nonrefundable. We do however reserve the right to cancel your order at any time. If we elect to cancel your order, you will receive full refund of any amount paid toward your original purchase.
Turnaround time is based on our current schedule. Once your delivery date is set, your furniture will be delivered on that date unless the delivery scheduled is affected by unforeseen circumstances such as poor weather conditions that make driving impossible. A delay in delivery is not cause for a refund. It is the responsibility of our clients to review all estimates and orders to make certain that all the information listed pertaining to your order is correct. This information includes dimensions, table top style, type of legs, and other options available. Unless requested and noted by your purchase order, your items will be built to our standard specifications. We do allow paint and stain colors to be submitted up to two weeks prior to pick up/delivery. If you decide to change the dimensions on any piece of your order, we can't guarantee that we can accommodate the changes. If we are able to accommodate the changes or not depends on whether that specific piece has been built. If it has been built, you will be charged the cost of materials plus labor for the work already done on the original piece. If you do not receive an updated purchase order with the changes added, it means we, for whatever reason, did not receive your request. All change requests must be made in writing and may require an additional deposit.
We will allow a grace period of up to two weeks for the storage of furniture. Your final payment is due upon receipt of the final invoice. Failure to pay the final invoice within seven days of receipt will result in a forfeiture of deposit and the furniture will be sold to recoup building costs. We cannot store furniture for extended periods of time.
Our tables are delivered by third party freight companies. They are not directly employed by Boardman Co Woodworks. If damage to your property occurs by the freight companies you will need to contact them directly for insurance information. If you need their contact information we can issue a business name and phone number. Please understand that our delivery is Curbside only unless you pay for the addition of white glove. This means you are taking on the liability of having furniture brought into your home. We are not liable for any damages caused while bringing the items inside the home or to any of your property during delivery.
ALL SALES ON CUSTOM ORDERS ARE FINAL.
Warranty and Care
The purchaser must review and inspect all items at time of delivery. The purchaser must inform at time of delivery if any cosmetic/visual discrepancies are discovered. If purchaser chooses not to conduct inspection at time of delivery, then purchaser waives the right to notify of any visual discrepancy.
Purchaser has 48 hours from time of delivery to contact us for any mechanical or functional discrepancies (broken hinge, inoperable drawer, etc).
Purchaser has 24 hours for any other discrepancies between formal quote provided and product delivered.
Boardman Co Woodworks LLC will repair or replace a purchased table where splitting has occurred of ¼” wide or more within 6 months of delivery date (see restrictions under "Warranty Exclusions"). This warranty does not apply to purchasers of as-is, reclaimed, refurbished, distressed products, second hand purchasers or display samples. Due to items being custom made, it is up to the purchaser/customer to ensure that all dimensions, designs and color choices are correct at time of deposit.
Boardman Co Woodworks LLC, in its sole discretion, will repair, replace, or provide a substitute for any piece or part found by Boardman Co Woodworks LLC to be defective in material. Any additional costs for mileage, shipping (return and re-delivery), packaging and transporting are not covered under this warranty and may incur a fee. Boardman Co Woodworks LLC provides a warranty to the original purchaser.
Warranty is good for 6 months from date of original delivery for hardwood furniture. Warranty is good for 1 month from date of original delivery for Pine furniture. - see below for exclusions and limitations.
Improper dimensions, color or design due to customer mistake unless proof of original agreed design is provided
Normal wear and tear of any product during course of ownership. Including (but not limited to): wear of polyacrylic, surface scratches/chips to wood/paint/stain, expanding/contracting planks (due to equilibrium moisture content), loose bolts/screws, tracks, rollers, stoppers, protective pads, door hinges, drawer hardware or any material added on for aesthetics.
Color, grain, or texture of natural wood materials, laminates and other covering materials.
Damages or failures resulting from misuse, abuse, negligence, improper care or modification
Damages not reported to Boardman Co Woodworks LLC prior to relocating item. This includes uninstalling, reinstalling or relocating item to new location inside or outside of original delivery location, physical customer relocation in or out of state or other moving of item after initial delivery by Boardman Co Woodworks LLC.
So-called "ghost" indentions and similar damage caused by the failure to use appropriate desk or writing pads.
C.O.M. (Customer's Own Material) utilized for repair or alteration
Any request for service/repair that qualifies under the warranty exclusions will incur a $50 minimum charge to survey. Additional charges may be incurred based on time, mileage or repair necessary. If preferred, you may contact Boardman Co Woodworks LLC for tips/referrals on how to tighten or replace hardware/screws/bolts, re-apply polyacrylic, stain/paint, correct levelness of product or other items not covered under warranty for no additional charge.
Installation (see below)
Wood contraction and expansion
Solid wood breathes and will move at different times of the year in response to the equilibrium moisture content (EMC) in your home for which we are not responsible. A dry home will cause the wood to move or crack more than a home with proper humidity. You may notice a board move or develop small cracks during these seasonal shifts. Wood contraction (common in dry environments) may cause old cracks to open more so and can also cause a small break or chip in the finish. While we seal all our products on all sides, to prevent this from occurring, wood movement is a natural occurrence that can be remedied easily at home with some simple, easy to apply products. If you are having any solid wood product transported in the drier, colder months it’s advisable to install a humidifier temporarily in the area to ease the wood into its new environment.
Breadboard ends are a centuries old technique that was originally used to prevent warping and cracking of wide planks. Given new techniques, breadboard ends are now an option rather than a necessity. Throughout the year, you may notice that the breadboard ends extend beyond the rest of the tabletop. This is normal as they are performing their intended function and are not defective. As moisture returns to the air, the breadboard ends will once again be flush with the width of the table. If you decide not to have breadboard ends, it is common for there to be slight cracking on the end grain. This is normal and not considered a defect.
Fine cracks, cracked filler and any exposed wood resulting from wood movement can be filled easily with wood putty or can be remedied cosmetically with a stain stick, wax pen or colored paste wax. All can be found easily in most hardware stores.
Care and Cleaning Recommendations
Be gentle on your furniture for the first 2 weeks after delivery or pick up. The polyurethane will be especially susceptible to scratches and intentions during this period. Avoid dusting with a dry or old cloth, this may scratch the finish. Dust gently with a soft damp cloth by following the wood grain. Clean up spills immediately. Avoid polish that contains ammonia or silicon. Never place hot or cold liquids/objects directly on finished surfaces. For tabletops, you can clean your table with warm, soapy water with a damp cloth, then buff dry. Liquid spills including but not limited to alcohol based products should be wiped up immediately and not allow to sit on the wood surface for any length of time. Any damage done by products spilled, soiled or left on the table is not covered by warranty, but may be repairable. If interested in a repair, please contact us for a quote.
Any other questions or concerns not mentioned above should be communicated to us in writing within 7 days of delivery of your product to be reviewed for warranty information.
Any item created by Boardman Co Woodworks LLC is only intended for the primary use of that designed item. At no time should infants, children or adults, animals or others sit, stand or improperly use any item for other than its intended purpose. This could include (but not limited to) sitting or standing on tables, benches, shelves, shelving units, hanging from or improperly opening/closing doors, etc. Any improper use could cause harm to the individual. All items are recommended to be anchored in a secure way by customer to ensure further safety.
Limitation of Liability. The Seller will not be liable for any indirect, special, consequential, or punitive damages (including lost profits) arising out of or relating to this agreement or the transactions it contemplates (whether for breach of contract, tort, negligence, or other form of action) and irrespective of whether the Seller has been advised of the possibility of any such damage. In no event will the Seller’s liability exceed the price the Buyer paid to the Seller for the specific goods provided by the Seller giving rise to the claim or cause of action.
Boardman Co Woodworks reserves the rights to change or modify our terms at any time.
ALL SALES ON CUSTOM ORDERS ARE FINAL. Refunds are only issued if there is a defect in our product or if we made a mistake in the details of your order. If there is a defect, or we made a mistake, we reserve the right to fix the problem rather than issuing a refund. It is the client's responsibility to inspect the furniture at delivery.
By agreeing to pay a deposit and final balance on our goods you are agreeing to all the terms listed above.